As part of our ongoing commitment to continually improve the online security of your personal information,
Western & Southern Life has implemented a new registration process for our policy/contract owners and shareholders
who access their accounts through WSLife.com. The new process features a personalized WSLife.com Site Verification Text
a graphic element that appears during your login to visually verify that the login page presented to you is truly
from WSLife.com and not a "spoof" site or a "phisher". In addition, the login
process has been separated into two separate screens for entering your user name and password.
As a result of these new enhanced security measures, all owners wishing to access their accounts are required
to reregister, a process that may take a few minutes to complete.
To expedite the process, please have your policy/contract number, Social Security Number, and insured's date
of birth at hand. To begin your reregistration, please login with your current user name and password.
You can read more about these security upgrades in My Accounts FAQs
and One-Time Payment FAQs. If you have any questions, please use our
Live Help or call
our Client Relationship Center at 1.866.832.7719 between 8:00 a.m. and 10:00 p.m. ET, Monday through
Thursday, 8:00 a.m. and 6:00 p.m. ET on Friday, and
9:00 a.m. and 1:00 p.m. ET on Saturday (excluding holidays).
EasyPay Offers Online Payment Options
Paying your premiums just got easier! As a WSLife.com registered user, you can now pay your bill online in one of three ways. Click on the links below to learn more:
Inventory Home Before Disaster Hits
(2008-06-16) We like to think we are prepared for almost anything and that what we aren't prepared for we can work through.
W!N Focuses on What Women Care About Most
WSLife.com is proud to launch its latest resource for women called W!N, or Women's Information Network. W!N features
a variety of topics related to Health & Wellness,
Money Matters, and
Life Stages plus an educational selection
of recent news articles, financial tools, and upcoming events. W!N was designed for women of all ages to help you
take good care of yourself while managing the many different priorities you face everyday be they at home,
work, school, or play.
Improved Google Search Catches Misspellings
Now we have made it even easier for you to find what you are looking for on WSLife.com. Our Google search engine has been enhanced to
identify common misspellings and direct you quickly to the most relevant pages on our site.
Free Financial Seminars for Women
Western & Southern Financial Group is a proud sponsor of the Ohio Treasurer's 2008 Women & Money Program. These seminars are free to all attendees throughout the state. Each seminar features financial experts who will discuss a range of topics. Be sure to visit the Western & Southern Life booth for your chance to win an Apple iPod touch!
Learn More About Mutual Funds
Are you thinking about how to invest your money in mutual funds? These
quick essentials including a description of
mutual funds, asset allocation and classes, and the important role of a financial professional provide a
brief overview to get you started. Contact one of our
registered representatives to learn more about appropriate investment solutions to help you achieve your
financial objectives.
View Your Transaction History Through My Accounts
Registered users of My Accounts can now view Transaction History information, including Policy/Contract Activity and
Payment History details. To access My Transaction History, login to My Accounts and select Transaction History from
the Specific Policy Information pull-down menu on My Accounts Summary. Or go to My Accounts Services,
select a policy/contract number from the pull-down menu in Step 1, select Transaction History in Step 2, and
click the Go button.
Sign Up for E-mail Payment Reminders
As a registered My Accounts user, you can now sign up to receive e-mail payment reminders whenever you have a
bill coming due. All you have to do is login to My Accounts
and go to Edit My Registration Information to sign up. If you are not already registered for My Accounts access,
register now to take advantage of this new feature. NOTE: Not all accounts are eligible for e-mail payment reminders.
Línea telefónica en español ahora disponible en el Centro de
Relaciones del Cliente
El Centro de Relaciones del Cliente de Western & Southern inauguro una línea telefónica gratuita disponible para
asistir a nuestros clientes que prefieren comunicarse en español. Llame al 1.877.881.8432 (TU1-VIDA) y nuestros
representantes de Servicio al cliente le asistirán. Los horarios de operación son entre las 8 horas a las
22 horas (hora del Este) de lunes a jueves y de las 8 horas a las 18 horas
(hora del Este) los viernes (excluyendo feriados).
Important Notice for Flood Victims in Iowa, Indiana or Illinois
The Iowa Insurance Commissioner issued a directive to give all policyholders affected by the flood the option of deferring premium payments due before the end of June, interest free, for up to 60 days from the original premium due date. The order mandates policies are not lapsed from June 1, 2008 through August 30, 2008 for Iowa residents. An additional 60 days will be added to the time to affect any policy provision or policy change. Policyholders are urged to review their policies and submit due premiums prior to August 30, 2008 to prevent lapse on that date. Contact your local Western & Southern office or our Client Relationship Center (CRC) at
1-800-926-1993 if you need information on the amount due or questions regarding this directive.
The Indiana Department of Insurance issued a directive to all insurers to implement a 60 day moratorium for cancellation of any insurance policies and suspension of any penalty for late payments to all policyholders affected by the flood. The moratorium will be retroactively applied from May 30, 2008.
All policies lapsed between May 30, 2008 and June 17, 2008 will be reinstated.
Policyholders affected by the recent flood, will not have polices lapse until August 18, 2008.
An additional 60 days will be added to the time to affect any policy provision or policy change.
Policyholders are urged to review their policies and submit due premiums prior to August 18, 2008 to prevent lapse on that date. Contact your local Western & Southern office or our Client Relationship Center (CRC) at 1-800-926-1993 if you need information on the amount due or questions regarding this directive.
The Illinois Department of Insurance issued a directive to all insurers to implement a 60 day moratorium for cancellation of any insurance policies and suspension of any penalty for late payments to all policyholders affected by the flood. The moratorium will be retroactively applied from June 10, 2008.
All policies lapsed between June 10, 2008 and June 17, 2008 will be reinstated.
Policyholders affected by the recent flood, will not have polices lapse until August 18, 2008.
An additional 60 days will be added to the time to affect any policy provision or policy change.
Policyholders are urged to review their policies and submit due premiums prior to August 18, 2008 to prevent lapse on that date. Contact your local Western & Southern office or our Client Relationship Center (CRC) at 1-800-926-1993 if you need information on the amount due or questions regarding this directive.
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