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 WSLife.com's FAQs section provides answers to the most frequently asked questions about our company, products, and services. Below is a brief summary of the different kinds of FAQs listed here for your quick reference: Top 10 FAQs General FAQs Product FAQs
 General FAQs
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Product FAQs Basic Life Insurance FAQs*
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Whole Life Insurance FAQs
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Term Life Insurance FAQs
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Universal Life Insurance FAQs
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Accident Insurance FAQs
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Critical Illness Insurance FAQs
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Annuity FAQs
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Service FAQs** Payment Coupon FAQs
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My Accounts FAQs
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One-Time Payment FAQs
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Tax FAQs
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General FAQs What are the hours of operation for the Client Relationship Center (CRC)? You can a reach a Customer Service Representative at 1.866.832.7719 Monday through Thursday between 8:00 a.m. and 10:00 p.m. ET, on Friday between 8:00 a.m. and 6:00 p.m. ET, and on Saturday between 9:00 a.m. and 1:00 p.m. ET (excluding holidays).
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Can I send an e-mail to update my personal information or new name/address? Please do not send personal information in an e-mail as it is not secure. WSLife.com values your privacy and online security. To update your personal information, please read How can I change my personal information online? Information you provide through this method will be secure. You may also call the Client Relationship Center to update your personal information. Call 1.866.832.7719 between 8:00 a.m. and 10:00 p.m. ET, Monday through Thursday, between 8:00 a.m. and 6:00 p.m. ET on Friday, and on Saturday between 9:00 a.m. and 1:00 p.m. ET (excluding holidays).
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How do I enable cookies? You can set your browser to accept all cookies, block all cookies, or send a message when a cookie is being sent. Please be aware that if you reject or disable cookies on your Web browser, parts of WSLife.com may not be available to you. If you have Internet Explorer, follow these steps to set your cookie preferences:
If you have Firefox, follow these steps to set your cookie preferences:
If you are using another browser, use the Help function on your browser menu to learn how to set cookie preferences.
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What are pop-ups and how do I turn them off? WSLife.com uses pop-up windows for some user transactions. For example, if you want to use EasyPay, you’ll be directed to a secure site to login. If your browser settings are set to block pop-ups, you will need to turn off pop-up blocking to proceed. If you have Internet Explorer, you can turn off pop-up blockers in one of several ways: On your browser menu, select Tools—Pop-Blocker—Turn Off Pop-up Blocker. This will allow pop-ups from ALL sites.
OR
This will allow pop-ups from ALL sites, so you may wish to check the box when you complete your transaction on WSLife.com. OR To unblock pop-ups for selected sites, follow these steps:
If you are using the Firefox browser, follow these steps to disable the pop-up blocker:
If you are using another browser, use the Help function on your browser menu to learn how to block pop-ups.
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I’m having trouble with the sales career questionnaire. Where I can get help? You are given a user name and password at the beginning of the sales career questionnaire. Write these down in case you lose your connection and need to log back in. Make sure the user name and password you enter are correct. If you still have trouble logging back on to complete a questionnaire, please call 1.888.785.4672 Monday through Friday between 8:00 a.m. and 5:00 p.m. ET for assistance.
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Who is the Western & Southern Financial Group  ?The Western and Southern Life Insurance Company and Western-Southern Life Assurance Company are members of Western & Southern Financial Group (Western & Southern). Western & Southern is a dynamic family of diversified financial services companies that provide life insurance, retirement planning and investment products and services to help millions of consumers nationwide to plan and protect their futures. With more than 5,000 associates and more than 50,000 individuals in our selling group, Western & Southern offers consumers and businesses the financial products and services they require to meet their insurance needs and investment goals. With assets owned, under management, and under our care in excess of $47 billion, Western & Southern is leveraging our unmatched financial strength to fuel impressive growth through strategic acquisitions, increases in our current product revenue stream and expansion into new channels and businesses. Please visit our web site www.westernsouthern.com to further explore our family of companies.
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How can Western & Southern help me provide for my child's education? Most parents want to be sure that their children have the means to obtain the education necessary to build a successful future. Life insurance provides a method for funding your child's education in the case of your premature death and also provide a way to accumulate cash values to help pay for education. Annuities may be an excellent choice to help you fund a grandchild's education.
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How can Western & Southern help me plan for my retirement? In a September 1994 survey conducted by American Demographics, 65 percent of Baby Boomers said that "having enough money to retire on" was a major concern for them. If you find yourself included in this statistic, Western & Southern can provide you with the financial plan you need to ensure that your golden years really will be golden. Because Social Security and pension benefits may cover only about one third of total retirement expenses, most retirees have to use personal savings and investments to make up the difference, and the cost of delaying retirement planning can be very significant. Here's an example:  Amazingly, by delaying saving just 10 years, you will be forced to save $185 more per month to accumulate $100,000. Most financial planners agree that time can be your greatest friend or worst enemy when building a secure retirement. Whatever your financial goal, the cost of waiting can be great. Western & Southern offers many insurance and annuity products to help you reach your retirement goals.
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Product FAQs Basic Life Insurance FAQs* What is the difference between term life and whole life insurance? Whole life insurance is life insurance protection that builds cash value that can be used in a variety of ways throughout the course of your life. Whole life insurance is coverage that will protect you throughout your entire life. Term life insurance is coverage that is designed to cover a specific need during a portion of your lifetime. Term life can be purchased in increments of 1-, 10-, 15-, 20-, and 30-year term durations. Term insurance is typically less expensive than whole life insurance; however, it does not build cash value as whole life can, and it covers you for a predetermined length of time.
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Do I need a medical exam to qualify? Not all life insurance requires a medical exam to qualify for coverage. The need for medical exams will vary based upon the type of insurance for which you are applying, your age, and the face amount of the policy. If a medical exam is required, Western & Southern will cover all expenses incurred in the exam and will provide you will all necessary documentation.
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What is the maximum age that I can purchase life insurance? We offer a variety of products that all have their own separate maximum ages to purchase. Typically, you can purchase life insurance up until your 85th birthday.
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What is a rider? A rider is an amendment to an insurance policy that becomes part of the insurance contract and expands or limits the benefits. These options help to make your policy more specific to your insurance needs.
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What are the differences among a policy owner, the insured, and the beneficiary? The policy owner is the person who owns an insurance policy, while the insured is the individual whose life is insured. The beneficiary is the person or other party designated to receive the proceeds from certain assets, including a life insurance policy, an annuity, a retirement account, or a trust. A beneficiary is usually noted in a will and has first rights to receive the benefits of a life insurance policy/annuity following the death of the insured/annuitant.
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Whole Life Insurance FAQs What is whole life insurance and how does it work? Whole life is permanent insurance. The insurer cannot cancel the policy, and it is yours as long as you continue to pay the premiums, which will not increase once the policy has been issued. In addition, whole life insurance builds tax-deferred, cash value for the future.
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What are the advantages of purchasing a whole life insurance product? Whole life is an excellent way to build cash value in an insurance policy. Why "rent" insurance when you can purchase a policy and accumulate cash at the same time? Whole life also covers you throughout your entire life.
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Is whole life the best type of coverage for my children? While we offer a variety of insurance products that are designed to meet your children's needs, whole life is typically the best product to cover your children. Whole life insurance allows you to begin insurance coverage on your children that will cover them throughout their entire lives. This type of coverage allows for the building of cash value, which your child can use later through an interest-bearing loan for any variety of purposes. You can also purchase a rider with your whole life coverage that allows your children to increase their coverage as they get older and the need for additional insurance coverage presents itself.
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Does my child's premium increase as he/she gets older? No. In fact, your child's premium could decrease at certain points during his/her lifetime. Adjustments are made on certain policies that will lower your child's premium at age 18, if he/she is a non-smoker. Other adjustments can be made later in your child's life; these adjustments are dependent upon the specific insurance product you choose for your child.
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What happens when my child turns 21 or 25 if he/she is covered as a rider on my policy? This is one of those significant points in life where you should reevaluate not only your coverage but your child's as well. While your child's rider can cease at one of these ages, your child does have the option to convert the rider to a policy of his/her own without showing evidence of insurability. Conversion features vary from product to product.
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Can others be added to my child's policy later in his/her life? Yes. Insurance policies that are purchased on your children do allow for spouses to be added later in your child's life. This allows your child the option of covering his/her spouse without having to purchase a new policy in the future.
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Term Life Insurance FAQs What is term life insurance and how does it work? Term insurance is affordable, temporary insurance that provides coverage for a pre-determined period of time (1, 10, 15, 20, or 30 years). It provides you the largest amount of coverage for the dollar when your financial obligations are the greatest, such as when your children are young and you have a mortgage. It is pure protection and does not build cash value.
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What are the advantages of purchasing a term life insurance product? Term life insurance is a very cost-effective way to provide protection for you and your family. You decide for what length of term you want your policy to be in force. These increments can be in 1-, 10-, 15-, 20-, or 30-year durations. This allows you to set aside a premium amount each month to cover a specific need such as mortgage protection.
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If I am going to purchase (or I have already purchased) my mortgage insurance through the bank, why would I consider term life? It is always a good idea to purchase enough insurance to cover your mortgage. WSLife.com suggests that you check the beneficiary on that policy. Most mortgage insurance purchased through the bank has the bank as the beneficiary of that policy.
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Does the bank have to be the beneficiary on my policy? No. If your policy is purchased from an insurance company and not through your bank, you do not have to make the bank your beneficiary. If you currently have a mortgage protection plan through your bank, you may be able to replace that policy with one that you can make anyone with a relationship to you your beneficiary. This ensures that the bank receives only the amount of payment coming to it and also helps with expenses that may be presented to your beneficiary or loved ones at the time of your death.
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Must my spouse and I both purchase a policy? No. Western-Southern Life Assurance Company currently offers the option of adding a term rider to your policy that would provide coverage to your spouse.
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Universal Life Insurance FAQs What is universal life insurance? A universal life insurance policy is an interest-sensitive, flexible-premium, adjustable life insurance policy. The policy owner selects the amount of insurance (selected amount) and periodic premium (selected premium) for which to be billed. Premiums paid plus current interest credited combine to form the policy accumulation value. The cost of insurance, per policy charges, per thousand charges, and billing collection charges are deducted monthly from the policy accumulation value.
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What is the key feature of universal life insurance? The key feature of a universal life insurance policy is flexibility. This flexibility is provided in three ways:
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What are the two most common available universal life death benefit options? The two most common death benefit options are:
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How does the universal life accumulation value |
